Last updated: October 15, 2025
UAWelcome (“we,” “us,” or “our”) respects your privacy. When you provide your phone number and consent to receive text messages, we may use SMS to send you information related to the services you request.
What we send
- Appointment confirmations and reminders
- Case progress updates and time-sensitive notices
- Requests for missing documents or next steps
How we use your data
We use your phone number only to deliver the messages you have agreed to receive. We do not sell your personal information. SMS data is not shared with any third parties except our texting service provider solely for the purpose of sending and receiving messages.
Service provider
We use OpenPhone to deliver SMS. You can learn how OpenPhone handles data here: OpenPhone Policies.
Opt-out and help
You can opt out at any time by replying STOP. For assistance, reply HELP. After you opt out, you may still receive non-marketing messages required to fulfill ongoing services or legal obligations, if applicable.
Message rates & frequency
Message and data rates may apply. Message frequency varies based on your case activity and preferences.
Data retention
We retain SMS message content and related metadata only as long as necessary to provide our services, meet legal or compliance requirements, and maintain accurate records.
Your rights
Where applicable by law, you may request access to, correction of, or deletion of your personal information. Contact us using the information below.
Contact us
UAWelcome
Email: info@uawelcome.org
Website: https://uawelcome.org
Changes to this policy
We may update this SMS Privacy Policy periodically. The “Last updated” date above reflects the most recent changes. Your continued use of SMS after an update constitutes acceptance of the revised policy.